Job Description

Key Responsibilities
Front Desk & Administration

• Greet & Assist: Welcome, greet, and direct customers, visitors, and vendors.
• Phone Management: Answer, screen, and forward incoming phone calls in a professional manner.
• Reception Maintenance: Ensure the reception area and showroom floor are tidy, clean, and organized.
• Correspondence & Records: Receive and sort daily mail/deliveries; maintain visitor logs, and perform data entry.
• Scheduling: Update calendars, schedule meetings, and manage appointments for the sales team.
• Office Supplies: Monitor and order front office supplies.

Sales & Customer Service

• Showroom Sales: Handle walk-in customers and assist them in finding and purchasing electronics.
• Product Knowledge: Communicate product features, benefits, and technical specifications of electronics (computers, appliances, etc.) to customers.
• Billing & Payments: Process transactions using POS systems, handle cash/credit card payments, and manage invoices.
• Customer Support: Handle queries, provide after-sales information, and address customer complaints with a professional, helpful attitude.
• Inventory Support: Assist in maintaining stock levels and ensuring products are displayed correctly.

Requirements

• Experience: 0-5 years of experience in reception, front office, or retail sales, preferably in the electronics industry.
• Education: High school diploma or equivalent; additional certification in Office Management is a plus.
• Skills:

• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong verbal and written communication skills.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Solid understanding of customer service and sales techniques.
• Attributes: Professional attitude, appearance, and a friendly, welcoming personality.

Key Performance Indicators (KPIs)

• Customer satisfaction level.
• Conversion rate of walk-in customers to sales.
• Accuracy of billing and data entry.
• Reception area cleanliness and orderliness.

Salary and Benefits

• In-hand Salary: Typically ranges between ?10,000 to ?30,000+ per month, depending on experience and location.
• Benefits: Potential for bonuses, commission on sales, and employee discounts on products.

JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - NAMRATA
Number - 9109999660
Mail id - namrata@vinayakjob.com

Skills Required