Job Description

Job Title:

Front Desk Receptionist (only Female)

Location:

Kothanur

Reports to:

Operations Manager / Owner

Department:

Front Office / Customer Service

Employment Type:

Full-time

Job Summary:

We are looking for a friendly, organized, and service-oriented

Front Desk Receptionist

to be the face of our salon and spa. You will be the first point of contact for our clients, responsible for creating a welcoming experience while managing appointments, answering inquiries, and supporting overall front desk operations.

Key Responsibilities:Customer Service:

Greet clients warmly and professionally upon arrival. Provide accurate information about services, pricing, promotions, and availability. Handle client complaints, concerns, or queries with patience and professionalism. Ensure a clean and comfortable reception area at all times.

Appointment Management:

Schedule and confirm appointments using booking software. Handle walk-ins, cancellations, and rescheduling efficiently. Coordinate with stylists, therapists, and management to ensure timely service delivery.

Front Desk Operations:

Answer incoming calls, emails, and WhatsApp inquiries promptly. Manage client check-ins and check-outs smoothly. Process payments via cash, card, or digital platforms. Maintain daily records of bookings, payments, and client information.

Sales & Promotion Support:

Upsell or recommend add-on services and products. Inform clients about ongoing promotions, packages, and loyalty programs. Track client preferences to assist in future visits and personalized service.

Administrative Duties:

Maintain client database and update records regularly. Ensure stock of reception supplies (forms, brochures, refreshments, etc.). Assist with inventory tracking and report low product levels to management.

Requirements:

II PU Or High school diploma or equivalent (Diploma in Hospitality preferred). Previous experience in a receptionist or customer service role, preferably in a salon or spa. Basic excel Excellent verbal and written communication skills. Well-groomed, presentable, and pleasant personality. Ability to multitask and stay calm under pressure. Basic knowledge of salon and spa services is a plus.

Benefits:

Competitive salary with incentive opportunities Service & product discounts Training and development support Friendly, supportive work environment
contact us at 9741113505

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Application Question(s):

which area u stay in?
Language:

English (Preferred)
Location:

Banglore, Karnataka (Preferred)
Work Location: In person