Job Description

We are hiring an experienced receptionist for our resort located in Athirappilly

Qualification : Any Degree/ PG

Experience : 05-10 years of experience in similar industry

Key Responsibilities

Greet guests warmly and ensure efficient check-in and check-out procedures. Handle room reservations, cancellations, and modifications accurately in the system. Answer phone calls, emails, and guest inquiries courteously and promptly. Provide information about resort facilities, services, and local attractions. Coordinate with housekeeping, maintenance, and other departments for guest needs. Handle billing, payments, and prepare invoices or receipts as required. Address guest complaints or requests with professionalism and escalate when necessary. Maintain front desk records, reports, and ensure confidentiality of guest information. Ensure the reception area is tidy, presentable, and welcoming at all times. Follow resort policies, safety, and service standards consistently.
Job Type: Permanent

Pay: From ?18,000.00 per month

Benefits:

Provident Fund
Work Location: In person