Job Description

Job Summary:

We are looking for a friendly and professional Receptionist to join our front office team. As the first point of contact for guests, the receptionist plays a vital role in providing a warm welcome and ensuring a smooth check-in and check-out experience.

Key Responsibilities:

Greet and welcome guests in a courteous and professional manner Handle check-in and check-out procedures efficiently Answer incoming calls and respond to inquiries about services Handle guest complaints or concerns in a prompt and professional manner Maintain guest records and manage billing and payments Coordinate with housekeeping and other departments as needed Ensure the front desk is neat and presentable at all times Provide concierge services like arranging transport, giving directions, etc.

Requirements:

High school diploma or equivalent Previous experience in a hotel or customer service role is a plus Proficiency in MS Office and hotel management software (e.g., OPERA, IDS, etc.) Excellent communication and interpersonal skills Good command of English and local language Ability to handle stressful situations and remain calm under pressure Presentable and well-groomed appearance Willingness to work in shifts, including weekends and holidays
Job Type: Full-time

Pay: ?20,000.00 - ?21,692.64 per month

Language:

English (Preferred)
Expected Start Date: 22/07/2025