Job Description

Job Profile: Receptionist-cum-Relationship Manager

Position Summary:

The Receptionist-cum-Relationship Manager is responsible for managing front desk operations while building and maintaining positive relationships with clients, visitors, and internal stakeholders. This role ensures a professional first impression of the organization and supports customer satisfaction through effective communication and coordination.

Key Responsibilities:

Reception & Front Desk Duties:

Greet and welcome visitors, clients, and guests in a professional and courteous manner Handle incoming calls, emails, and inquiries; route them to the appropriate departments Maintain visitor logs and ensure compliance with security protocols Manage appointment scheduling and meeting coordination Maintain reception area cleanliness and organization

Relationship Management Duties:

Build and maintain strong relationships with clients and customers Act as the first point of contact for client queries and concerns Provide accurate information about company services and policies Coordinate with internal teams to ensure timely resolution of client issues Follow up with clients to ensure satisfaction and maintain long-term relationships

Administrative Support:

Assist with documentation, correspondence, and filing Maintain records, databases, and office registers Support management with reports and basic office administration Coordinate courier, stationery, and office supplies

Skills & Competencies:

Excellent communication and interpersonal skills Professional appearance and customer-focused attitude Strong organizational and multitasking abilities Basic computer skills (MS Office, email handling) Problem-solving and conflict-handling skills

Qualification & Experience:

Graduate or equivalent qualification preferred 1-3 years of experience in reception, customer service, or relationship management roles Freshers with strong communication skills may also be considered
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person