Job Description

Required Skills & Qualities

English speaking is a MUST

- fluency in spoken and written communication. Pleasant and confident personality with strong interpersonal skills. Organized, punctual, and dependable. Basic computer knowledge (MS Office, Excel, Email handling). Tally or accounting software knowledge preferred.
Previous experience in a wellness center, spa, or healthcare setup will be an advantage.

Key Responsibilities:

Client Reception & Service

Welcome and assist clients warmly at the reception, ensuring a professional and pleasant first impression.

Appointment & Operations Management

Schedule, confirm, and manage appointments through phone, WhatsApp, or email. Coordinate daily client flow to maintain smooth operations and minimal waiting time. Liaise with the nursing, therapy, and medical teams to ensure seamless client movement and support. Maintain therapist schedules, equipment availability, and daily operations logs.

Documentation & Record Keeping

Maintain accurate client files, consent forms, and therapy documentation. Record daily client visits, follow-ups, and therapy sessions in the system. Prepare and update management reports and records as required.

Billing & Accounting Support

Generate bills, process payments (cash, card, UPI), and maintain daily receipts. Handle petty cash and prepare daily transaction reports.

Knowledge of Tally or basic accounting software will be an added advantage.

Facility & Hygiene Maintenance

Maintain cleanliness, hygiene, and a welcoming environment at the reception and therapy areas. Ensure stock of office and therapy supplies is updated and report requirements in advance. Support in maintaining the ambient appearance and readiness of all client areas.

Administrative & Communication Support

Handle all incoming calls, WhatsApp messages, and emails professionally. Support the Centre Manager and Medical Director with administrative coordination and vendor communication. Manage front-desk displays, promotional materials, and event coordination.

Client Relationship & Feedback

Ensure client satisfaction through polite, professional, and prompt service. Collect feedback and share with management for quality improvement. Support in client follow-ups, retention initiatives, and referral programs. Handle client check-in, registration, and check-out procedures efficiently. Address client queries, provide basic information about therapies and services, and direct them to the appropriate staff. Ensure comfort of clients in the waiting area and assist in preparing them for therapy sessions when required.
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Work Location: In person