Job Description

Location: Siliguri, West Bengal

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As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties--it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanour, attention to detail, and a customer-first attitude are essential for success.

1. Front Desk Operations & Client Engagement

Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment. Handle walk-in inquiries and manage waiting areas for optimal comfort. Manage appointment bookings, cancellations, and rescheduling through internal systems. Ensure a positive customer experience throughout the client journey. Support client retention efforts through personalized engagement and timely followups.

2. Scheduling & Coordination

Coordinate treatment schedules with doctors, therapists, and wellness consultants. Send timely reminders for therapy appointments and follow-up consultations. Facilitate smooth day-to-day workflow across front office, wellness staff, and admin. Communicate with Ashram Admin and external partners/vendors where applicable.

3. Housekeeping & Facility Oversight

Supervise housekeeping activities to maintain a clean, serene, and functional environment. Maintain and track inventory of therapy consumables and center supplies. Coordinate with vendors for regular procurement and service requirements.

4. Communication & Client Support

Answer incoming calls, emails, and messages professionally and promptly. Getting testimonials from clients (google reviews, video and text testimonials) Address client queries and feedback with empathy and clarity. Maintain updated client records, therapy registers, and service logs.

5. Sales Support & Billing

Guide clients on wellness services, therapy packages, and benefits. Support upselling of wellness plans, memberships, and retail products. Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Desired/Key Skills:

? Excellent verbal and written communication skills.

? Organized, proactive, and customer-focused mindset.

? Comfortable using basic software for scheduling and billing.

? Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Qualification:

? Graduate/Diploma in Hospitality, Hotel Management, or relevant field

? 2-4 years of experience in front office/guest relations (preferably in wellness, hospitality, sector)

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person