Job Description

Job Summary:

The Receptionist / Administrative Assistant serves as the first point of contact for clients and visitors, ensuring a professional and welcoming atmosphere at the branch or corporate office. This role also provides administrative and clerical support to ensure efficient office operations and compliance with banking standards.

Key Responsibilities:

Greet and assist clients, visitors, and vendors in a courteous and professional manner. Manage incoming calls, emails, and correspondence, directing inquiries to appropriate departments. Maintain visitor logs and ensure adherence to security and confidentiality procedures. Schedule appointments and coordinate meetings for management and staff. Handle mail distribution, courier services, and office supply management. Assist in preparing reports, memos, and documentation as required. Support account opening, client documentation, and filing processes in compliance with bank policies. Maintain records, databases, and filing systems (both electronic and physical). Provide administrative assistance for events, audits, and internal communications. Coordinate with HR, Finance, and IT teams for basic office and system support. Uphold the bank's brand image and ensure a professional front-office environment.

Qualifications & Requirements:

Education:

Diploma or Bachelor's degree in Business Administration, Finance, or related field.

Experience:

1-3 years of experience as a receptionist, administrative assistant, or customer service role (banking or financial services preferred).

Skills:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint). Knowledge of basic banking operations and confidentiality standards. Professional appearance and demeanor. Attention to detail and accuracy in documentation.

Key Competencies:

Customer focus and service orientation. Professionalism and integrity. Team collaboration. Time management and initiative. Adaptability in a fast-paced, regulated environment.

Working Conditions:

Office-based role within a banking branch or corporate office. Standard working hours with occasional extended hours during audit or reporting periods.
Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person