Job Description

Job Title: Front Desk Officer/Executive

Salary: 15K to 25K

Location: Andheri, Mumbai

Job Summary:

The Receptionist at our Hair and Skin Clinic will be the first point of contact for all patients and visitors. This role involves managing the front desk, handling administrative tasks, scheduling appointments, and providing exceptional customer service to ensure a positive experience for all clients.

Key Responsibilities:

1. Front Desk Management:

Greet and welcome patients and visitors in a professional and friendly manner. Answer and direct incoming phone calls, addressing inquiries and transferring calls to appropriate staff. Manage the clinic's reception area, ensuring it is clean, organized, and welcoming.

2. Appointment Scheduling:

Schedule and confirm patient appointments using the clinic's booking system. Coordinate with clinic staff to ensure efficient appointment flow and minimize waiting times. Handle appointment cancellations and rescheduling promptly.

3. Patient Check-in and Check-out:

Register new patients, ensuring all necessary forms and information are completed accurately. Verify and update patient information in the clinic's database. Process patient check-outs, including collecting payments, issuing receipts, and scheduling follow-up appointments.

4. Administrative Support:

Maintain and update patient records, ensuring confidentiality and accuracy. Assist with filing, scanning, and other administrative tasks as required. Manage incoming and outgoing mail and deliveries.

5. Customer Service:

Provide information about clinic services, treatments, and products to patients and visitors. Address and resolve patient concerns and complaints with empathy and professionalism. Ensure patients have a positive and comfortable experience during their visit.

6. Communication:

Communicate effectively with clinic staff to ensure smooth operations. Relay messages accurately and promptly to the appropriate personnel.

7. Billing and Payments:

Handle billing and payment processing, including insurance claims and patient invoices. Reconcile daily transactions and prepare financial reports as needed.

Qualifications:

Education:

Graduate, High school diploma or equivalent; additional certification in office administration or customer service is a plus.

Experience:

Previous experience as a receptionist or in a customer service role, preferably in a healthcare or beauty clinic setting. Experience in appointment scheduling software is an advantage.

Skills:

Excellent interpersonal and communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills. Ability to maintain confidentiality and handle sensitive information.

Other Requirements:

Professional appearance and demeanour. Ability to work in a fast-paced environment and handle stressful situations calmly. Flexibility to work occasional evenings and weekends as required.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person