Job Description

Job Title:

Receptionist / Front Desk Executive

Location:

Skinovate Clinic (City / Branch Name)

Employment Type:

Full-Time

Experience Required:

1-3 Years (Preferably in Healthcare, Salon, Dermatology, Aesthetic or Wellness Centers)

Job Overview

We are looking for a well-presented, confident and customer-oriented

Receptionist

to manage the front desk and administrative operations at Skinovate Clinic. The receptionist will be the first point of contact for patients and visitors, ensuring a warm, seamless, and professional experience.

Key Responsibilities

Front Desk & Patient Interaction

Welcome and greet patients as they arrive at the clinic. Understand patient requirements and guide them to the right doctor or service. Maintain a professional and friendly environment at the reception area.

Appointment & Scheduling Management

Manage clinic appointment scheduling and daily calendar of doctors. Confirm appointments, follow-up for patient reminders and rescheduling. Coordinate walk-ins and ensure minimal waiting time.

Administration & Documentation

Maintain patient records, consent forms, feedback forms, and service documentation. Handle billing, invoicing, and cash/card payments accurately. Maintain daily records of sales, appointments, inventories and reports. Ensure confidentiality of patient information at all times.

Coordination

Communicate with doctors, therapists, and staff for smooth workflow. Coordinate with vendors, courier services & support staff as required. Manage stock and supplies of reception and clinic administration areas.

Customer Service & Communication

Respond to calls, WhatsApp queries, and clinic emails professionally. Provide information about treatments, pricing and ongoing offers. Handle patient concerns and escalate issues to management when needed.

Skills & Requirements

Strong communication skills in

English, Hindi, and Marathi

. Good knowledge of

MS Office (Excel, Word)

and clinic software (training can be provided). Pleasant personality, patient, polite and well-groomed. Ability to handle multiple tasks and maintain calm under pressure. Customer-service oriented with a positive attitude.

Education

Minimum HSC / Graduate in any stream. Certification in hospitality or front office management is an advantage.

Salary

Based on experience
Job Type: Full-time

Pay: ₹9,348.71 - ₹15,000.00 per month

Work Location: In person