Job Description

Role and Responsibilities of Receptionist

Virog Ayurveda Clinic & Panchkarma Center

Front Desk Management

Welcome patients warmly and ensure a positive first impression Maintain a clean, organized and professional reception area

Patient Registration and Records

Register new patients and update existing records accurately Maintain confidentiality of all medical and personal information Manage files, case papers and digital records systematically

Appointment Scheduling

Handle walk-ins, phone calls, WhatsApp and online bookings Coordinate appointments with doctors, Panchkarma therapists and lab services Avoid scheduling conflicts and manage waiting times efficiently

Patient Communication and Guidance

Guide patients on services offered, Panchkarma therapies and clinic timings Inform patients about pre and post procedure instructions Provide clarity about follow-ups, medicine collection and payments

Billing and Payments

Generate bills accurately for consultation, medicines and therapies Handle cash, online payments, UPI and maintain daily transaction records

Coordination with Clinical Team

Communicate patient flow updates to doctors and staff Coordinate room/therapy setup with therapists Ensure smooth execution of the daily treatment schedule

Customer Service and Feedback

Address patient queries with patience and empathy Collect feedback to improve services Assist patients with any special assistance they need

Inventory & Administrative Support

Maintain stock lists of forms, files, basic supplies Assist in maintaining pharmacy and Panchkarma supply records Support management in daily administrative tasks

Promotion and Follow-up

Inform patients about wellness packages, special offers and upcoming camps Conduct timely follow-up calls for review visits and therapy continuity Help with digital tools like WhatsApp updates or basic social media support

Professional Conduct

Maintain punctuality, discipline and confidentiality Follow clinic protocols, dress code and communication standards
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person