Job Description

Job Title: Receptionist / Assistant Administrative Officer

Location:

Dr. Aravind's IVF Fertility & Pregnancy Centre

Department:

Front Office / Administration

Reports To:

Clinic Manager / Administrative Head

Job Summary

The Receptionist / Assistant Administrative Officer will be the first point of contact for patients visiting Dr. Aravind's IVF Fertility & Pregnancy Centre. This role requires excellent communication skills, empathy, and strong administrative abilities to ensure smooth front-office operations and a positive patient experience.

Key ResponsibilitiesFront Office & Patient Coordination

Greet patients and visitors courteously and professionally. Handle patient registrations, appointment scheduling, and follow-ups. Manage incoming calls, emails, and WhatsApp enquiries promptly. Guide patients regarding consultation procedures, documentation, and billing flow. Maintain patient confidentiality and ensure compliance with clinic policies.
Administrative Support

Maintain accurate patient records, files, and digital data entries. Coordinate with doctors, nurses, embryologists, and billing staff. Assist in preparing daily appointment schedules and reports. Handle basic billing queries and coordinate with the accounts team. Manage office supplies, stationery, and front-desk inventory.
Communication & Coordination

Explain clinic services, treatment flow, and general instructions to patients. Follow up with patients regarding appointments, test reports, and procedures. Assist in handling patient feedback and escalations professionally.
Required Qualifications & Skills

Bachelor's degree or diploma in Administration, Office Management, or related field (preferred). Minimum 1-3 years of experience as a receptionist or administrative assistant, preferably in a hospital or fertility clinic. Excellent verbal and written communication skills in

English and Tamil

. Proficiency in MS Office and hospital management software (preferred). Strong interpersonal skills with a compassionate and patient-friendly approach. Ability to multitask and work efficiently in a fast-paced healthcare environment.
Desired Attributes

Polite, empathetic, and well-groomed professional appearance. High attention to detail and organizational skills. Ability to maintain confidentiality and professionalism at all times. Willingness to learn and adapt to fertility clinic protocols.
Working Hours

Full-time | Shift-based (as per clinic requirements)
Why Join Dr. Aravind's IVF Fertility & Pregnancy Centre?

Opportunity to work in a reputed fertility and pregnancy care centre. Supportive and professional work environment. Exposure to advanced fertility treatments and patient care systems. Career growth opportunities in healthcare administration.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person