Job Description

We are seeking for a proactive and well- organized Receptionist cum Administrative Assistant to handle front desk operations, maintain site attendance records, and assist in managing customer complaints efficiently. The role requires excellent communication, record keeping, and coordination skills to support smooth office functioning.

KEY RESPONSIBILITIES

FRONT DESK & ADMINISTRATION

Greet and assist visitors, clients, and employees in a professional manner.

Handle incoming calls, emails, and correspondence.

Provide administrative support to management and other departments as required.

Monitor and maintain daily site attendance of staff through attendance software or manual registers.

Attendance Management

Ensure timely updating and reporting of attendance data to HR/Management.

Coordinate with site supervisors for any discrepancies or missing records.

Prepare and share daily/weekly/monthly attendance reports.

Customer Complaint Handling

Receive and record customer complaints (via calls, emails, or in person).

Forward complaints to the concerned department for resolution.

Follow up to ensure timely closure of complaints and provide updates to customers.

Maintain a complaints log and generate regular reports for management review.

Requirements

Graduate in any discipline (Administration/Commerce preferred).

1-3 years of experience in front desk, administrative, or customer care roles.

Proficiency in MS Office (Word, Excel, Outlook) and basic attendance management software.

Strong verbal and written communication skills.

Good organizational and multitasking abilities.

Customer service-oriented attitude.

Key Skills

Reception & Front Office Management

Attendance Tracking & Reporting

Complaint Handling & Resolution Coordination

Communication & Interpersonal Skills

Time Management & Multitasking

Job Type: Full-time

Pay: ₹17,000.00 - ₹24,000.00 per month

Work Location: In person