As the first point of contact for members and guests, the Gym Receptionist plays a key role in delivering outstanding customer service and creating a welcoming, professional environment. You will manage front desk operations, handle membership inquiries, support gym staff, and ensure smooth day-to-day functioning of the facility.
Key Responsibilities:
Greet members and guests warmly and professionally upon arrival.
Answer phone calls, respond to emails, and handle inquiries about memberships, classes, and services.
Check-in members and manage new registrations using gym management software.
Schedule personal training sessions, classes, and appointments.
Handle payments, process sales of merchandise or supplements, and maintain accurate cash handling procedures.
Keep the reception area clean, organized, and stocked with brochures or promotional material.
Communicate clearly with trainers and staff regarding client needs or issues.
Monitor gym access to ensure members follow facility policies and guidelines.
Report maintenance issues, member complaints, or security concerns to management promptly.
Qualifications:
High school diploma or equivalent (required).
Previous experience in customer service or front desk roles.
Strong communication and interpersonal skills.
Basic computer skills and familiarity with scheduling or POS systems.
Professional, positive attitude and a team-player mindset.
Ability to multitask and stay organized in a fast-paced environment.
Preferred Skills:
Interest or background in fitness or wellness.
Knowledge of gym software systems .
Working Hours:
Flexible shifts, including early mornings, evenings, weekends, and holidays as needed.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹10,000.00 per month
Work Location: In person
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