Job Description

The Front Desk Executive / Receptionist will serve as the first point of contact for members, visitors, brokers, and clients across the organization's workspaces and offices. This role is responsible for creating a professional and welcoming front office experience, ensuring smooth day-to-day operations, supporting member coordination, and maintaining high standards of service and operational efficiency.

Key Responsibilities

Manage front desk operations including greeting members and visitors, handling phone calls, emails, inquiries, check-ins, visitor logs, couriers, and access control. Coordinate closely with facility, housekeeping, security, and maintenance teams to ensure smooth operations, cleanliness, and readiness of common areas and meeting rooms. Support onboarding of new members/clients, manage meeting room scheduling, assist with events, and escalate issues or feedback to relevant teams for timely resolution. Conduct regular follow-ups with brokers and prospective clients through calls and emails, assist in lead coordination, and provide guided tours of the premises when required. Maintain records, perform data entry, and support routine administrative, reporting, and documentation tasks.

Requirements

Graduate in any discipline with prior experience in front office, receptionist, customer service, hospitality, or managed workspace environments preferred; experience in handling clients, visitors, and multiple stakeholders is an added advantage. Strong verbal and written communication skills with the ability to interact confidently and courteously with members, visitors, brokers, vendors, and internal teams; must demonstrate a professional, approachable, and service-oriented mindset at all times. Excellent organizational, coordination, and multitasking abilities with strong attention to detail; capable of managing front desk operations, administrative tasks, and follow-ups simultaneously without compromising service quality. Proficiency in MS Office (Word, Excel, Outlook) and basic digital tools for data entry, reporting, scheduling, and communication; familiarity with CRM systems, workspace management software, or booking and scheduling platforms will be considered an advantage. Ability to work calmly, efficiently, and proactively in a fast-paced, people-centric environment while handling pressure, resolving issues tactfully, and maintaining a positive and professional demeanor.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person