Job Description

Key Responsibilities

Guest Interaction

: Greet guests warmly upon arrival, assist with check-ins and check-outs, and provide information about hotel services and local attractions.

Reservation Management

: Handle phone, email, and online bookings, update reservation systems, and modify bookings as needed.

Administrative Tasks

: Maintain guest records, prepare invoices, and manage cash transactions. Ensure all charges are posted correctly to room bills.

Customer Service

: Respond promptly to guest inquiries, special requests, and complaints. Provide assistance with transportation, restaurant reservations, and other guest needs.

Communication

: Act as a liaison between guests and hotel management, ensuring that all guest feedback is communicated effectively.

Required Skills and Qualifications

Proven experience as a Hotel Receptionist or relevant position Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Excellent math skills Excellent problem-solving and communication skills Ability to handle stress and stay calm under various circumstances Diploma in hotel management or relevant field is a plus Technical Proficiency: Familiarity with reservation software and basic computer skills are often required.
Job Type: Contractual / Temporary
Contract length: 24 months

Pay: ?60,000.00 - ?68,000.00 per month

Work Location: In person