Job Description

Greeting and Welcoming:

Providing a warm and professional welcome to patients and visitors, both in person and over the phone.

Answering Phones:

Managing incoming calls, directing them to the appropriate departments or individuals, and taking messages.

Answering Inquiries:

Providing information about the hospital, its services, and general directions.

Scheduling Appointments:

Booking, confirming, and rescheduling appointments for patients.

Assisting with Forms:

Helping patients complete necessary paperwork, including registration and insurance forms.

Maintaining Patient Confidentiality:

Handling sensitive information with discretion and adhering to HIPAA regulations.

Managing Patient Records:

Updating and maintaining accurate patient information in the system.

Billing and Insurance:

Processing payments, verifying insurance information, and handling billing inquiries.

Organizing Files:

Maintaining a tidy and organized reception area and managing physical and digital files.

Maintaining Inventory:

Keeping track of supplies and ordering replacements as needed.

Coordinating with Staff:

Communicating with medical staff to ensure smooth operations and patient flow.

Maintaining a Clean and Welcoming Environment:

Ensuring the reception area is clean, organized, and inviting.

Assisting with Admissions and Discharges:

Helping patients with the necessary paperwork and procedures.

Handling Emergencies:

Responding to urgent situations and directing patients to the appropriate care.

Following Hospital Policies and Procedures:

Adhering to established protocols for all tasks
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Experience:

hospital reception: 1 year (Preferred)
Language:

English, Hindi & Telugu (Preferred)
Work Location: In person