Job Description

Job Summary

The Receptionist will manage front-desk operations, digital patient registration, appointments, communication, and administrative coordination for both outpatient and inpatient activities in a 30-bedded ENT specialty hospital. Night-shift duties involve routine administrative support and attending calls.

Key Responsibilities

Front Desk & Patient Interaction

Welcome and assist patients and attenders courteously. Perform

patient registration

using hospital software. Guide patients to consultation rooms, audiology, diagnostic areas, OT waiting, or wards.

Outpatient (OP) Coordination

Manage

appointments and schedules

digitally. Update patient status (waiting/in consultation/completed) in software. Coordinate patient movement with ENT consultants, audiologists, and nursing staff.

Inpatient (IP) Coordination

Manage

planned admissions and discharges

in the software. Maintain digital admission files, consent forms, and required documents. Coordinate with nursing, OT, pharmacy, and accounts for related processes.

Phone & Communication

Handle calls related to appointments, surgery dates, doctor availability, and general enquiries. Redirect calls to the relevant departments when required. Maintain communication notes if needed in the system.

Night Shift Responsibilities

Manage front-desk operations during night hours. Attend incoming calls and provide required information. Handle scheduled admissions or documentation updates if they occur. Ensure proper digital handover to the next shift. Maintain visitor entry logs as per hospital guidelines.

Administrative Support

Maintain a neat and organized front-desk area. Ensure data accuracy in all software entries. Provide OP/IP counts, reports, and documentation support to management when required.

Qualifications & Skills

Any degree (preferably healthcare or administrative). 1-3 years of hospital front office experience (ENT or speciality hospital preferred). Strong communication in Tamil and English. Good computer skills and the ability to work with hospital management software. Ability to independently manage night shift duties.

Work Schedule

Rotational shifts including night shift. 6-day work week or as per hospital policy.
Job Types: Full-time, Permanent

Benefits:

Paid time off Provident Fund
Work Location: In person