Job Description

Hospital Receptionist - Roles and Responsibilities1. Front Desk Management

Greet patients and visitors politely and provide assistance. Maintain a professional and welcoming front desk area. Ensure smooth flow of patients to OPD, diagnostic areas, and other departments. Handle patient check-ins, appointments, and registrations efficiently.

Patient Registration & Admission

Record patient details accurately in hospital management software or manual registers. Collect and verify patient documents (ID proof, insurance card, referral slips, etc.). Generate and issue patient ID numbers and case sheets. Assist in admission and discharge formalities.

Appointment Scheduling

Schedule and confirm appointments for doctors and specialists. Manage the daily OPD schedule and inform consultants about patient flow. Handle walk-in patients and coordinate rescheduling or cancellations. Maintain appointment logs and ensure no overlaps or delays.

Communication & Coordination

Answer phone calls, emails, and patient inquiries courteously. Coordinate with doctors, nurses, lab, pharmacy, and billing departments. Inform patients about hospital services, consultation timings, and procedures. Relay messages or test reports to concerned staff/patients as per protocol.

Billing & Payments Support

Collect consultation fees and issue receipts. Maintain records of cash and digital transactions. Coordinate with the accounts or cashier department for billing reconciliation. Guide patients about billing processes and insurance coverage (if applicable).

Record Keeping & Documentation

Maintain daily OPD/visitor records. Ensure confidentiality of patient information. File and retrieve records as needed by management or medical staff. Update electronic medical records (EMR) systems regularly.

Customer Service

Handle patient complaints and escalate unresolved issues to the admin. Maintain a friendly and empathetic attitude toward patients and families. Assist elderly, disabled, or critical patients with necessary support. Collect patient feedback for quality improvement.

Administrative Support

Support hospital management with data entry and reports (daily census, patient inflow, etc.). Maintain inventory of front desk stationery and forms. Ensure compliance with hospital policies and infection control practices. Attend staff meetings and training sessions.

Emergency/Casualty Coordination

Quickly register emergency patients and alert the duty doctor. Assist relatives in locating wards or emergency areas. Coordinate with nursing and casualty teams for urgent needs.

Professional Conduct

Maintain punctuality, proper dress code, and hygiene. Uphold confidentiality and patient privacy standards. Exhibit calmness and professionalism during busy or stressful hours.
Job Types: Full-time, Fresher

Pay: ₹8,086.00 - ₹23,064.65 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person