Job Description

Responsibilities

.1. Customer Greeting and First Impressions

Warmly welcome all walk-in customers. Maintain a friendly and professional demeanor. Offer water or seating when needed.

2. Front Desk Management

Maintain the reception area's cleanliness and organization. Answer incoming phone calls politely and redirect appropriately. Manage appointments for VIP clients or services like customization.

3. Enquiry Handling

Respond to general enquiries about products, offers, and services. Maintain a record of walk-in enquiries and pass it to sales staff. Note down customer contact details for follow-up.

4. Customer Coordination

Coordinate with sales executives to connect customers promptly. Track waiting customers and ensure they're attended to quickly. Provide tokens or queue system if applicable.

5. Administrative Support

Maintain visitor logs (customer register). Issue gate pass or entry slips when required. Manage basic documentation, vouchers, or warranty slips at the front desk.

6. Communication and Follow-Up

Make follow-up calls for feedback or reminders (like delivery collection). Share promotional offers or festive messages with walk-in customers.

7. Safety & Etiquette

Ensure no customer leaves unattended. Report suspicious behavior to the showroom manager/security. Maintain confidentiality regarding high-value purchases.

8. Coordination with Other Departments

Communicate customer needs to the sales or repair department. Coordinate with billing and packing counters for smooth customer service.

Receptionist - Roles and Responsibilities in a Jewellery Shop1. Customer Greeting and First Impressions

Warmly welcome all walk-in customers.

2. Front Desk Management

Maintain the reception area's cleanliness and organization. Answer incoming phone calls politely and redirect appropriately. Manage appointments for VIP clients or services like customization.

3. Enquiry Handling

Respond to general enquiries about products, offers, and services. Maintain a record of walk-in enquiries and pass it to sales staff. Note down customer contact details for follow-up.

4. Customer Coordination

Coordinate with sales executives to connect customers promptly. Track waiting customers and ensure they're attended to quickly. Provide tokens or queue system if applicable.

5. Administrative Support

Maintain visitor logs (customer register). Issue gate pass or entry slips when required. Manage basic documentation, vouchers, or warranty slips at the front desk.

6. Communication and Follow-Up

Make follow-up calls for feedback or reminders (like delivery collection). Share promotional offers or festive messages with walk-in customers.

7. Safety & Etiquette

Ensure no customer leaves unattended. Report suspicious behavior to the showroom manager/security. Maintain confidentiality regarding high-value purchases.

8. Coordination with Other Departments

Communicate customer needs to the sales or repair department. Coordinate with billing and packing counters for smooth customer service. Maintain a friendly and professional demeanor. Offer water or seating when needed. cell 9994590574
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Preferred)
Work Location: In person