Job Description

Job Title:

Hospital Receptionist

Department:

Front Office

Reports To:

Front Office Manager

Location:

CURI Hospital Thuraipakkam OMR Chennai-96

Employment Type:

Full-time

Shift Type:

Rotational Shifts (Morning, Afternoon, Night)

Job Summary:

The Hospital Receptionist is the first point of contact for all patients and visitors. This role requires a courteous, calm, and professional individual to manage front desk operations, ensure a seamless patient registration process, and handle inquiries. The position involves working in

rotational shifts

to provide 24/7 front desk support in a hospital environment.

Key Responsibilities:

Greet patients and visitors with professionalism and empathy. Perform patient registration and verify identification and insurance details. Schedule, confirm, or modify patient appointments as per availability. Answer incoming phone calls, transfer calls to the appropriate departments, and relay accurate messages. Collect consultation and procedure fees; generate and issue receipts. Coordinate with doctors, nurses, and administrative staff to support smooth operations. Ensure proper flow of information and assistance at the front desk during each shift. Maintain cleanliness and orderliness of the reception and waiting area. Handle basic inquiries regarding hospital facilities, visiting hours, billing procedures, etc. Follow all hospital policies, including those related to patient confidentiality and data protection.

Shift Timings (Rotational):

Morning Shift:

7:00 AM - 4:00 PM

Afternoon Shift:

10:00 PM - 7:00 PM

Night Shift:

7:00 PM - 7:00 AM
(Rotational shift schedule will be provided monthly or as per hospital policy)

Qualifications:

1+ year experience in a hospital or clinical front desk role preferred. Familiarity with hospital management systems and patient record handling. Strong communication and interpersonal skills. Ability to work in a team and handle stressful situations professionally. Must be flexible with shift rotations, including weekends and public holidays.

Working Environment:

Hospital front desk and patient service areas. Shift-based operations; night and holiday work as part of the rotation. Continuous interaction with patients, families, and hospital staff.
Job Types: Full-time, Permanent

Pay: From ?16,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Preferred)
Work Location: In person

Expected Start Date: 02/06/2025