Job Description

Job Title:

Hospital Receptionist

Job Summary:

The Hospital Receptionist serves as the first point of contact for patients, visitors, and staff. This role involves managing front-desk operations, scheduling appointments, handling inquiries, and providing administrative support to ensure smooth day-to-day functioning of the hospital's reception area.

Key Responsibilities:

Greet and assist patients, visitors, and vendors in a courteous and professional manner. Answer incoming phone calls, direct them appropriately, and take messages when necessary. Schedule, confirm, and manage patient appointments using hospital software. Register patients and update their personal and insurance information accurately. Guide patients on the registration process, billing procedures, and hospital services. Maintain patient confidentiality in accordance with HIPAA and hospital policies. Coordinate with doctors, nurses, and other hospital staff to ensure effective communication. Handle incoming and outgoing mail, couriers, and deliveries. Maintain the cleanliness and organization of the front desk and waiting area. Manage billing and payment collection, issue receipts, and reconcile daily cash transactions. Respond to patient queries, concerns, or complaints and escalate when necessary.

Qualifications and Skills:

High School Diploma or equivalent (Bachelor's degree preferred). Previous experience as a receptionist, preferably in a healthcare or hospital setting. Strong communication and interpersonal skills. Proficient in MS Office and hospital management systems (e.g., HIS, EMR). Ability to multitask and remain calm under pressure. Basic understanding of medical terminology is an advantage. Customer-service oriented with a professional demeanor.
Job Type: Full-time

Pay: From ?9,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Preferred)
Work Location: In person