Job Description

Job Title:

Receptionist & Telecaller (with Billing Responsibilities)

Department:

Front Office / Administration

Location:

Bapat Multispeciality Hospital

Reporting To:

HR / Hospital Administrator

Job Summary:

We are looking for a smart, polite, and responsible Receptionist & Telecaller who can handle front desk operations, manage patient communication, and assist with billing-related work. The candidate should maintain a professional attitude while ensuring smooth coordination between patients, doctors, and departments.

Key Responsibilities:

Reception & Front Desk:

Greet and assist patients and visitors in a polite and professional manner. Register patients and maintain accurate entry in hospital software or registers. Guide patients regarding consultation, OPD timings, and procedures. Maintain cleanliness and order at the front desk.
Telecalling & Communication:

Handle incoming and outgoing calls efficiently. Provide information about hospital services and appointments. Follow up with patients for feedback, appointments, and pending bills. Maintain call logs and report daily activity.
Billing & Administrative Support:

Generate and maintain patient bills accurately. Collect payments (cash / card / UPI) and issue receipts. Coordinate with accounts and nursing departments for billing-related queries. Maintain daily cash collection reports and submit them on time.
Required Skills:

Good communication skills (English, Hindi, Marathi preferred). Basic computer knowledge (MS Office, hospital software, billing systems). Pleasant personality with patient-handling ability. Time management and multitasking skills.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person