who will be the first point of contact for our company. The candidate will handle front desk responsibilities along with inbound and outbound calls related to travel inquiries, holiday packages, and customer support.
Key Responsibilities
Reception & Front Desk Duties
Greet visitors and clients professionally and courteously
Manage front desk operations and maintain visitor records
Handle incoming calls and route them to the concerned department
Maintain office coordination and basic administrative tasks
Tele Calling & Customer Coordination
Make outbound calls to potential customers for travel packages
Handle inbound inquiries related to holiday packages, flights, hotels, and visas
Provide accurate information about destinations, packages, and offers
Follow up with leads and assist the sales team
Maintain call records, customer details, and follow-up status
Support & Coordination
Coordinate with sales and operations teams
Assist customers with basic queries and booking support
Ensure a smooth customer experience from inquiry to confirmation
Required Skills & Qualifications
Minimum
12th Pass / Graduate
(preferred)
Good communication skills in
English & Hindi
Pleasant personality with a customer-friendly attitude
Basic computer knowledge (MS Word, Excel, Email, WhatsApp)
Ability to handle multiple calls and tasks efficiently
Prior experience in travel, hospitality, or telecalling will be an advantage
Preferred Candidate Profile
Female candidates preferred
Freshers with good communication skills can also apply
Experience in
travel agency / tour & travel company
is a plus
Benefits
Friendly work environment
Growth opportunities in the travel industry
Job Type: Full-time
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
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