Outbound Calling: Making calls to potential customers (cold calling) or existing clients to explain product features, benefits, and pricing.
Inbound Calling: Handling incoming calls to answer customer inquiries, resolve complaints, and provide support.
Lead Generation: Identifying and qualifying potential customers, gathering contact details, and updating databases for follow-up actions.
Customer Service: Addressing customer concerns, clarifying uncertainties, and offering solutions or alternative options.
Record Keeping: Maintaining accurate call logs, updating customer information in the database, and documenting interactions.
Reporting: Submitting daily progress reports, providing feedback on customer preferences, and updating management on sales or engagement goals.
Compliance: Adhering to telecalling scripts, company policies, and sales guidelines.
Essential skills
Excellent verbal and written communication skills to effectively convey information and build rapport with customers.
Paying close attention to customer needs, concerns, and questions, and responding appropriately to build trust and offer suitable solutions.
Proficiency in using telecalling software, databases, and basic computer applications for data entry and record keeping.
Providing excellent customer service by addressing inquiries and complaints professionally and efficiently.
Efficiency in handling a high volume of calls, prioritizing tasks, and meeting deadlines.
Understanding the features, benefits, and pricing of products or services offered by the company.
Educational background and experience
High school diploma or equivalent is generally required, while a bachelor's degree.
Previous experience in telecalling, telesales, or a similar customer service role is often preferred, according to indeed.
Experience in a specific industry (e.g., insurance, real estate) might be preferred depending on the role.
Career path
The career path for a Telecaller can lead to various opportunities within the sales and customer service domains. Some common progression paths include:
Team Leader/Supervisor
Training and Quality Assurance
Continuous learning through courses and certifications, coupled with building a professional network, can help smooth the transition into these advanced roles.
Salary
Salaries can vary based on experience, skills, and location.
Contact us:
J K ASSOCIATES
A-18 Gulab Bagh Nawada Near Nawada Metro Gate No 03
Pillar No 732 Uttam Nagar Delhi - 110059
Name: Nikita
Phone No: +91 9310198146
Job Type: Full-time
Pay: ?9,624.76 - ?14,624.79 per month
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Work Location: In person
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