Job Description

Role Objective

To serve as the first point of contact for all visitors and callers, maintaining a professional, calm, and organized front office environment that reflects the ethos of Ayurvedic wellness and operational discipline.

Key Responsibilities

Front Office Management

Greet and welcome visitors, clients, and vendors professionally Maintain visitor logs and ensure access protocols are followed (GMP hygiene compliance, visitor passes, etc.) Manage incoming and outgoing courier/mail

Telephone and Communication Handling

Answer, screen, and forward incoming calls using the EPABX system Take accurate messages and ensure timely communication to relevant departments Respond to routine queries and direct non-routine queries to appropriate personnel

Administrative Support

Maintain front desk records and update daily reports/logbooks Coordinate meeting room schedules and support in arranging meetings Assist HR/Admin with interview coordination, employee onboarding, or external visits

Office Presentation

Ensure the reception area is clean, well-maintained, and reflects the wellness-based image of the company

Documentation and Stationery

Monitor and maintain front office supplies (stationery, visitor forms, etc.) Assist in managing petty cash records or minor admin tasks when needed

Required Qualifications

Graduate in any stream (preferably B.A., B.Com, BBA) One to three years of front desk or administrative experience (preferably in pharma, Ayurvedic, or FMCG sectors) Proficient in MS Office (Excel, Word, Outlook) Good verbal and written communication in English and Hindi Professional appearance and polite demeanor

Preferred Qualifications

Experience in a GMP-certified manufacturing facility Familiarity with basic ERP systems or visitor management software Interest or basic understanding of Ayurvedic products and terminology

Work Hours

Monday to Saturday, 9:00 AM to 6:00 PM
(Flexibility during audits, vendor visits, or peak seasons may be required)

Key Competencies

Professional communication Multitasking ability Time management Customer service orientation Attention to detail
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person