Job Description

Receptionist greets patients and visitors, manages appointments, and handles administrative tasks to ensure a smooth and organized patient experience. They are often the first point of contact for patients and play a crucial role in the overall patient journey. Here's a more detailed look at what a Hospital Receptionist does:Key Responsibilities:

Greeting patients and visitors:

Providing a welcoming and professional first impression.

Scheduling appointments:

Managing patient appointments, reminders, and cancellations.

Managing patient records:

Updating patient information, verifying insurance, and maintaining accurate records.

Answering phone calls:

Responding to inquiries, transferring calls, and handling messages.

Checking in patients:

Verifying patient details, collecting payments, and directing patients to appropriate areas.

Assisting with administrative tasks:

Filing, data entry, and other clerical duties.

Maintaining a clean and organized reception area:

Ensuring a welcoming and functional environment for patients and staff.

Handling patient inquiries and concerns:

Addressing questions and concerns in a compassionate and efficient manner.

Coordinating with healthcare providers:

Communicating with medical staff to ensure smooth patient flow and care coordination.

Verifying insurance information:

Confirming patient insurance coverage and verifying benefits.

Collecting co-pays and handling billing questions:

Assisting patients with payment arrangements and answering billing inquiries.

Maintaining the confidentiality of patient information:

Adhering to strict privacy regulations.

Participating in training to understand hospital policies and procedures:

Keeping up-to-date on best practices and regulations.
Skills and Qualities:

Excellent communication and interpersonal skills Strong organizational and time management skills Ability to multitask and prioritize tasks effectively Proficiency in computer skills and medical software Knowledge of healthcare terminology and procedures Compassionate and patient-oriented attitude Ability to handle stressful situations calmly and efficiently Attention to detail and accuracy Strong customer service skills Ability to work independently and as part of a team
Job Type: Full-time

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Language:

English (Preferred)
Work Location: Remote

Application Deadline: 22/06/2025
Expected Start Date: 15/06/2025