Job Description

Job Title:

Receptionist & Patient Counsellor

Location:

TIRUPPUR

Qualifications:

Psychology, Medical Social Work (MSW), Life Sciences

Job Type:

Full-time

CONTACT:

9003865454

We are seeking a courteous and compassionate

Receptionist & Patient Counsellor

to join our hospital team. This role is responsible for managing front-desk operations while providing guidance and support to patients and their families. The ideal candidate will ensure smooth patient flow, accurate information sharing, and a positive patient experience from arrival to discharge.

Qualifications

Bachelor's or Master's degree in

Psychology

,

Medical Social Work (MSW)

,

Life Sciences

, or a related healthcare field Diploma or certification in

Patient Counselling

or

Healthcare Administration

is an added advantage Prior experience in a hospital, clinic, or healthcare environment preferred (freshers may also apply) Knowledge of patient counselling practices, medical ethics, and confidentiality standards Basic computer proficiency (MS Office / Hospital Management Systems)

Key Responsibilities

Greet patients and visitors and assist with registration and inquiries Schedule, confirm, and manage patient appointments Answer and route phone calls professionally Maintain accurate patient records and ensure data confidentiality Guide patients through hospital procedures, services, and departments Counsel patients regarding treatment processes, billing, and follow-up care Coordinate with doctors, nurses, and administrative staff Handle billing queries and basic insurance information when required Maintain cleanliness and organization of the reception area

Requirements & Qualifications

High school diploma or equivalent (Bachelor's degree preferred) Previous experience in a hospital or healthcare setting is an advantage Excellent communication and interpersonal skills Compassionate, patient-focused attitude Ability to multitask and work under pressure Basic computer skills (MS Office / Hospital Management Systems) Knowledge of medical terminology is a plus

Skills & Competencies

Strong customer service skills Empathy and professionalism Attention to detail and confidentiality Teamwork and coordination
Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹15,000.00 per month

Benefits:

Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person