Job Description

Job Summary:

The Receptionist at HapinusCare serves as the first point of contact for clients and visitors. The role involves managing front desk operations, client coordination, appointment scheduling, and ensuring a welcoming and professional environment aligned with the brand's mental wellness standards.

Key Responsibilities:Front Desk & Client Handling

Greet clients and visitors with a warm, professional approach. Manage client check-ins and guide them to respective consultation rooms. Maintain a calm and supportive environment for clients seeking therapy.

Appointment & Call Management

Handle inbound calls, WhatsApp inquiries, and online booking requests. Schedule, confirm, and manage therapy sessions and follow-up appointments. Update daily appointment logs and ensure smooth client flow.

Administrative & Coordination Tasks

Maintain clinic records, session logs, and client registration forms. Coordinate with psychologists, customer care, and billing team for seamless service. Manage front office supplies, cleanliness, and clinic presentation.

Client Support & Service Quality

Provide session fee details, guide clients on payment modes, and generate billing slips. Address basic client queries and escalate concerns to the appropriate department. Support clients in understanding therapy process and ensure confidentiality at all times.

Skills & Requirements

Qualification:

Minimum Plus Two / Graduate preferred (Hospitality / Administration / Psychology background is an advantage)

Experience:

0-2 years in front office / receptionist role (healthcare or wellness setup preferred)

Essential Skills:

Polite communication & empathetic client interaction Basic computer knowledge (MS Excel, WhatsApp Business, ERP entry) Fluent in English & Malayalam (Hindi added benefit) Professional grooming & presentation

Personal Attributes

Compassionate and client-friendly attitude Strong sense of responsibility and punctuality Ability to maintain confidentiality and emotional composure in a mental health setup Willingness to learn and grow within the HapinusCare ecosystem

Work Schedule

Full-time with rotational shifts (if applicable to branch) Ability to handle peak-hour client flow

Why Join HapinusCare?

Opportunity to work with Kerala's leading mental health brand Supportive team environment with structured growth opportunities Training on communication and mental health etiquette Chance to grow into Customer Relationship / Admin roles
Job Types: Part-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Expected hours: 30 per week

Benefits:

Leave encashment
Work Location: In person