Job Description

Job Purpose

To provide guests with a warm welcome, smooth check-in/check-out experience, and courteous service, while ensuring front desk operations run efficiently and professionally.

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Key Responsibilities

Guest Handling

Welcome guests with a friendly and professional attitude. Handle guest check-ins, check-outs, and room allocations efficiently. Maintain proper guest registration records as per hotel policy. Provide accurate information about room tariffs, facilities, and local attractions. Manage guest complaints politely, escalating issues to the manager if needed.
Reservation & Communication

Answer phone calls, emails, and online booking inquiries promptly. Take reservations and update room availability in the system. Coordinate with online travel agencies (OTAs) and walk-in guests for bookings. Maintain proper guest communication regarding special requests, check-in timings, etc.
Front Office Operations

Maintain a neat and organized front desk and lobby area. Record guest data accurately in the hotel software/register. Handle billing, prepare invoices, and process cash, card, or UPI payments. Ensure proper key control and safety of guest belongings deposited at the front desk.
Coordination & Support

Coordinate with housekeeping for room status updates (clean, occupied, vacant). Inform maintenance team of any guest complaints or equipment issues. Assist the manager in maintaining occupancy reports and daily revenue reports.
Professional Standards

Follow grooming standards, wear uniform properly, and maintain professional behaviour. Maintain confidentiality of guest information. Follow hotel SOPs and safety/security guidelines.
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Skills Required

Good communication in English/Hindi/local language. Basic computer knowledge (MS Office, hotel PMS software). Cash handling and billing accuracy. Customer service orientation with patience and politeness.
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Food provided
Language:

English (Preferred)
Work Location: In person