Job Description

Roles and Responsibilities:

Front Desk Management

Greet all incoming patients, visitors, and staff with warmth, professionalism, and courtesy. Ensure the reception area is clean, welcoming, and organized at all times.

Patient Registration & Scheduling

Register new patients, collect necessary documentation, and enter details accurately into the system. Manage appointment scheduling for physiotherapists, doctors, and specialists. Handle rescheduling, cancellations, and follow-ups efficiently.

Telephonic & Online Communication

Answer phone calls and respond to queries regarding services, timings, fees, etc. Coordinate with patients and caregivers through phone, WhatsApp, or email for reminders and updates.

Billing & Payment Support

Assist patients with billing inquiries and coordinate with the accounts department for smooth transactions. Issue payment receipts and maintain a daily cash register (if applicable).

Coordination with Clinical Staff

Communicate patient arrivals, appointment changes, and urgent cases to doctors and therapists. Support smooth workflow between front office and treatment teams.

Visitor Management

Maintain a visitor logbook and ensure protocols are followed for guest entry. Guide visitors politely and ensure they reach the correct department or personnel.

Record Keeping & Admin Support

Maintain updated patient records, appointment logs, and referral lists. Provide basic administrative assistance such as printing, scanning, document filing, etc.

Patient Experience & Support

Ensure patients are comfortable and guided throughout their visit. Handle complaints or concerns with empathy and escalate serious issues to management.

Key Skills & Attributes:

Excellent communication and interpersonal skills Presentable, well-groomed, and confident demeanour Basic knowledge of MS Office and clinic management software Ability to multitask and stay calm under pressure Fluency in

Hindi and English

(knowledge of local dialects is a plus) Prior experience in a

healthcare/reception/front desk

role preferred
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Food provided Internet reimbursement Leave encashment
Language:

English (Preferred)
Work Location: In person