Job Description

The Receptionist / Front Office Executive will be the first point of contact for patients, visitors, and staff. The role involves managing front desk operations, handling patient inquiries, scheduling appointments, and ensuring a welcoming environment. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask efficiently in a fast-paced hospital setting.

Key Responsibilities:Receptionist Duties:

Greet patients, visitors, and staff with a warm and professional attitude. Answer phone calls, respond to inquiries, and direct calls to the appropriate departments. Manage patient check-ins and check-outs efficiently. Maintain patient records and ensure confidentiality. Handle patient queries regarding hospital services, doctors, and appointments. Assist in maintaining a clean and organized reception area.

Front Office Executive Duties:

Schedule and confirm patient appointments via phone or in person. Coordinate with doctors, nurses, and other departments for smooth patient flow. Manage patient registrations, admissions, and discharge formalities. Verify patient insurance details and process billing-related queries. Maintain and update hospital databases, records, and appointment logs. Handle administrative tasks such as filing, data entry, and report generation. Assist in resolving patient complaints and escalating issues when necessary.

Requirements:

Education:

High school diploma or equivalent (Graduate preferred).

Experience:

1-2 years of experience as a receptionist or front office executive, preferably in a hospital or healthcare setting.

Skills:

Excellent communication and interpersonal skills. Proficient in MS Office (Word, Excel) and hospital management software. Strong organizational and multitasking abilities. Ability to handle stressful situations with patience and professionalism. Knowledge of medical terminology (preferred but not mandatory).
Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Paid sick time
Language:

English (Required)
Work Location: In person