Job Description

Job description:

The Receptionist at our homeopathy clinic serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves managing front desk operations, scheduling appointments, handling inquiries, and maintaining accurate records to support the clinic's daily functions.

Key Responsibilities:

1) Patient Reception:

Greet and welcome patients and visitors warmly upon arrival, ensuring a positive first impression.

Direct visitors to the appropriate person or department as needed.

2) Appointment Management:

Schedule, reschedule, and cancel patient appointments, ensuring accuracy and optimal use of clinic resources.

Coordinate with medical staff to confirm availability and manage any scheduling conflicts.

3) Communication Handling:

Answer and direct phone calls to the appropriate departments or individuals.

Respond to patient inquiries about treatments, services, and clinic policies courteously and professionally.

4) Record Maintenance:

Maintain patient records and ensure all information is accurate and up to date.

Ensure confidentiality and compliance with data protection regulations.

5) Administrative Support:

Assist with administrative tasks such as data entry, filing, and inventory management of office supplies.

Manage billing and payment processing as required.

6) Patient Support:

Provide patients with information about the clinic's services, treatment options, and general homeopathy practices.

Address patient complaints or concerns promptly, escalating issues to the appropriate department when necessary.

7) Cash Handling and Deposition:

Handle daily cash transactions, maintain accurate records of payments received, and deposit cash in bank accordance with clinic protocols.

8) Collaboration:

Work closely with medical staff to ensure seamless patient experiences.

Participate in team meetings to discuss improvements in front desk operations and patient care strategies.

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?17,000.00 per month

Benefits:

Provident Fund
Work Location: In person