Role Overview
The receptionist will act as the primary point of contact for patients and visitors in person as well as on calls, ensuring smooth front-desk operations, efficient appointment management, and a positive patient experience during night shift hours.
Key Responsibilities
? Manage front-desk operations and address patient and visitor queries in a professional and courteous manner
? Handle patient appointment scheduling and queries over phone calls, ensuring timely and accurate coordination
? Schedule, coordinate, and manage doctor appointments based on patient preferences and availability
? Maintain accurate appointment schedules and patient records
? Respond to patient queries received in person and over calls with a service-oriented approach
? Collect patient feedback to support continuous service improvement
? Provide basic guidance on diagnoses and treatment processes to patients
? Share health insurance-related information and assist patients with basic queries
? Ensure effective coordination between patients, doctors, and hospital staff
? Maintain confidentiality of patient information and comply with data protection guidelines
? Support hospital operations during the night shift
Candidate Requirements
? Male candidates only (night shift requirement)
? 12th Pass / Graduates preferred
? Excellent English communication and interpersonal skills
? Strong organizational and coordination abilities
? Basic knowledge of medical terminology is an added advantage
? Previous experience in a hospital or healthcare front-desk role is preferred
Employment Details
? Employer: Watch Your Health (WYH)
? Location: Kandivali
? Employment Type: Full-time
? Shift Timings: 9:00 PM - 7:00 AM
? Work Mode: In-person / On-site
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,380.31 per month
Work Location: In person
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