Job Description

Workshop Receptionist

Location:

Wakad

Department:

Service Workshop

Reporting To:

Service Manager

Job Summary:

We are looking for a polite, well-presented, and customer-oriented

Receptionist

to manage front desk operations at our automobile showroom/workshop. The candidate will be the first point of contact for customers and must ensure a smooth, welcoming, and professional experience.

Key Responsibilities:

Greet walk-in customers and visitors courteously Understand customer requirements and guide them to the concerned department (Sales / Service / Insurance / Accessories) Handle incoming calls, enquiries, and appointment bookings Register customer details in system/register Coordinate with Service Advisors / Sales Executives for customer handling Maintain visitor log, job card entries, and appointment schedules Handle basic billing support, document collection, and follow-ups if required Maintain cleanliness and discipline at reception area Support CRM activities and customer feedback collection Assist in day-to-day administrative tasks as assigned

Required Skills & Competencies:

Good communication skills (English, Hindi & local language) Pleasant personality and professional appearance Basic computer knowledge (MS Excel, Email, CRM preferred) Customer-friendly attitude and multitasking ability Ability to handle pressure during peak hours

Qualification & Experience:

Minimum

12th Pass / Graduate

0-2 years

experience as receptionist (Automobile experience preferred)

Working Hours:

As per showroom/workshop schedule

Salary & Benefits:

As per industry standards salary & incentives
Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

Health insurance
Work Location: In person