Job Description

A receptionist's job description involves managing front-office operations, including greeting visitors, answering and directing phone calls, and providing administrative support. Key responsibilities include handling correspondence, scheduling appointments, managing inquiries, and maintaining a welcoming office environment. Essential skills are strong communication, customer service, multitasking, and computer proficiency, particularly with Microsoft Office. Core responsibilities

Guest and visitor management:

Greet and assist visitors, sign them in, and issue visitor badges.

Communication:

Answer, screen, and direct phone calls to the appropriate personnel.

Administrative support:

Handle incoming and outgoing mail, manage correspondence, and perform general clerical duties.

Scheduling:

Manage appointments, meetings, and calendars.

Office upkeep:

Maintain a clean and organized reception area, and ensure office supplies are stocked.
Required skills and qualifications

Communication:

Excellent verbal and written communication skills are crucial for interacting with clients, visitors, and staff.

Customer Service:

A customer-service orientation is essential for creating a positive first impression.

Technical Proficiency:

Familiarity with office equipment, such as multi-line phone systems, and software like Microsoft Office (Word, Outlook).

Multitasking:

The ability to handle multiple tasks simultaneously, such as answering phones while greeting a visitor.

Organization:

Strong organizational skills and attention to detail to manage records and administrative tasks effectively.

Problem-solving:

The ability to resolve issues and answer guest or employee questions efficiently.

Professionalism:

A friendly, courteous, and professional demeanor is key to representing the company well.
Example job title variations

Receptionist / Front Office Executive Front Desk Receptionist Receptionist and Telephone Operator Receptionist cum Admin
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person