Job Description

Job Title:

Receptionist

Location:

Multi-speciality Hospital in Kharghar

Department:

Front Office

Reporting to:

Operations Manager

Job Type:

Full-Time

Job Summary

The Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and handling front desk operations efficiently. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure in a healthcare environment.

Key Responsibilities

Greet and assist patients and visitors

upon arrival with a warm and professional manner.

Manage patient registrations

by collecting accurate information and updating the hospital management system.

Schedule and confirm appointments

with doctors and other healthcare providers.

Answer phone calls

promptly, addressing inquiries and directing calls to appropriate departments.

Handle patient billing

and process payments, including cash and digital transactions.

Assist in administrative tasks

such as filing, maintaining records, and managing office supplies.

Coordinate with healthcare staff

to ensure smooth patient flow and minimal wait times.

Maintain a clean and organized front desk

and waiting area to ensure a welcoming environment.

Address patient complaints or concerns

professionally and escalate them to management when necessary.

Requirements

Education:

Minimum 12th pass; diploma or certification in hospitality, administration, or healthcare management is preferred.

Experience:

Prior experience as a receptionist, preferably in a hospital or clinic, is an advantage.

Skills:

Excellent verbal and written communication skills. Proficiency in basic computer applications (MS Office, hospital management software). Strong organizational skills and attention to detail. Ability to multitask and handle a high volume of inquiries. Customer-oriented with a positive attitude and empathy for patients.

Work Schedule

Timings:

9-hour shifts, rotational as per hospital requirement.

Days:

6 days a week with one weekly off, flexibility required for weekends and holidays.

How to Apply:

Interested candidates should send their resume to

hrmartechsimplified@gmail.com

or call

9873977672

for further information.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Health insurance
Work Location: In person