Job Description

Full job description

Job Summary:

The Front Office Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Key Responsibilities:

Day-to-day Front Desk duties, check-ins/outs, billing Answer phone calls, emails, respond to inquiries Greet and assist visitors in a friendly and professional manner Room visits, room checks, coordinating with HK teams for room condition Handle guest requests, grievances, resolve by coordinating with respective teams. Handle administrative tasks, documentation Manage scheduling, appointments, and maintain the front office calendar. Maintain a clean and organized reception area. Collaborate with other departments to ensure smooth office operations. Maintain confidentiality and uphold company policies and procedures.

Qualifications:

Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc. Proficient in Microsoft Office Suite (Word, Excel) Excellent organizational skills and attention to detail. Ability to multitask and work in a fast-paced environment.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Overtime pay Yearly bonus
Experience:

Microsoft Office: 2 years (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Microsoft Office: 2 years (Required) Front desk - Receptionist: 1 year (Required) total work: 2 years (Required)
Language:

English (Required)
Work Location: In person