Job Description

Job description

We are looking out for Receptionist with minimum 1+years of experience in handling this profile. As you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the vehicle service process. Your primary goal will be to build long-term relationships with customers, and to promote customer loyalty and satisfaction.

JOB RESPONSIBILITIES

? Greet customers in a friendly and professional manner.

? Answer incoming calls and direct them to the appropriate personnel.

? Verify customer information and update customer records as necessary.

? Assist customers with questions about vehicles, services, and products

? Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) and ensure customer comfort.

? Work closely with the service team to identify customer needs and preferences, and provide feedback to improve the service process.

? Schedule appointments for service whenever required.

? Manage customer inquiries and complaints, and provide timely and effective solutions

? Conduct customer surveys and gather feedback i.e Reaching out to customer's post-service to ensure satisfaction with their vehicle, and address any concerns

? Maintaining accurate and up-to-date customer information in the system.

Skills required:

Excellent communication skill Computer proficiency Managing front desk All administrative works Proven work experience as a Receptionist. Front Office Representative or similar role
6 days Working

Need only Immediate Joiners

Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred)
Language:

Good English (Preferred)
Work Location: In person