? To develop relationships with patients and their family members to provide maximum personalized patient service.
? To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the Job description
? To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction
? To interact with the outpatients and inpatient to help our during complaints / grievances.
? To display a high degree of professionalism and integrity as befitting a member of the management.
? Must ensure that all personnel are kept well informed of department objectives and policies
? The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.
? To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.
? To support and participate in programs related to orientation of new employee.
? Manage all administrative duties as specified by the Company.
? To work on time specific standards and implement the same within a period of 3 months.
? To ensure that customer (in/out patient) satisfaction level is more than 95% in the specified areas.
? To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.
? To guide the patients to the respective consultation suite / investigation area / office and handover the responsibility to the concerned area executive / incharge for further follow-up of the patient.
? To ensure smooth functioning in the main reception/registration counter/admission counter.
? To streamline patient's flow at the main reception during morning hours.
? To interact with all the outpatients and to help out during complaints/grievances.
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Ability to commute/relocate:
Royapettah, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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