Job Description

JOB DISCRIPTION

We are seeking a friendly, organized, and professional

Receptionist

to join our hospital team. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming and efficient front-desk experience. This role involves managing appointments, handling patient inquiries, maintaining accurate records, and supporting administrative operations to ensure smooth hospital functioning.

Key Responsibilities:

Greet and assist patients, visitors, and staff in a courteous and professional manner. Manage incoming calls, emails, and messages; direct them to the appropriate departments. Schedule, confirm, and update patient appointments in the hospital system. Register new patients and update existing patient records accurately. Collect and verify patient information, insurance details, and required documentation. Coordinate with doctors, nurses, and administrative staff to ensure smooth workflow. Handle patient inquiries and provide information about hospital services. Maintain cleanliness and orderliness of the reception area. Receive payments, issue receipts, and maintain billing records . Ensure confidentiality of all patient information and compliance with hospital policies.

Qualifications

Bachelor's Degree / Diploma in Hospital Management, Administration, or related field

preferred. Prior experience as a

Receptionist / Front Office Executive / Patient Service Representative

in a hospital or clinic setting is an advantage. Proficiency in

MS Office (Word, Excel, Outlook)

and hospital management software. Good typing and data entry skills.

Required Skills:

Excellent verbal and written

communication skills

. Strong

interpersonal and customer service

abilities.

Organizational and multitasking

skills in a fast-paced environment. Attention to detail and

accuracy in record-keeping

. Ability to remain

calm and professional under pressure

.

Team-oriented

with a positive attitude. Basic knowledge of

medical terminology

is an advantage.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time
Work Location: In person