Job Description

Key Responsibilities:

Greet clients and visitors warmly, ensuring a welcoming and supportive atmosphere. Handle incoming calls, emails, and WhatsApp inquiries with sensitivity and professionalism. Schedule, confirm, and manage therapy appointments using the clinic's booking system. Maintain client confidentiality at all times as per ethical and legal guidelines. Coordinate with psychologists, therapists, and other staff for smooth daily operations. Maintain and update client records, appointment logs, and payment receipts accurately. Assist clients in filling out intake forms and explain general clinic procedures. Manage waiting area ambiance -- ensuring comfort and privacy for all clients. Collect and record consultation fees and provide receipts as needed. Support administrative tasks such as inventory management, file organization, and reports. Handle sensitive situations calmly and direct emergencies to appropriate personnel.

Required Qualifications & Skills:

Bachelor's degree preferred (Psychology, Management, or related field desirable). Proven experience as a receptionist, preferably in healthcare or counselling settings. Excellent verbal and written communication skills (English & Malayalam preferred). Empathy, patience, and the ability to handle distressed clients sensitively. Strong multitasking and organizational abilities. Basic computer literacy (MS Office, appointment software, CRM tools). Professional appearance and positive demeanor.

Work Environment:

Calm, client-centered, and confidential atmosphere. Team-oriented work culture with psychologists, therapists, and administrative staff. Opportunity to learn about counselling processes and mental health awareness.

Reporting To:

Branch Manager / Clinical Coordinator

Salary:

As per industry standards

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person