Job Description

A receptionist is an administrative employee who serves as the first point of contact for a business, handling visitor greetings, phone calls, and mail, while also managing administrative tasks and ensuring the front office is organized and welcoming. Often called the "director of first impressions," a receptionist's key responsibilities include managing communications, scheduling appointments, and providing a positive experience for clients, visitors, and customers. Key Responsibilities

Visitor Management:

Greet and assist visitors, providing directions and information, and ensuring they have a positive experience.

Communication:

Answer and direct phone calls, manage incoming and outgoing mail, and handle general inquiries.

Administrative Tasks:

Perform clerical duties, maintain a tidy and organized reception area, and provide support to other administrative staff.

Customer Service:

Act as the company's representative, conveying a welcoming and professional image to everyone who interacts with the business.
Skills & Qualifications

Customer Service:

Strong interpersonal skills to interact with a wide range of people.

Communication:

Excellent verbal and written communication abilities.

Organization:

Ability to manage tasks, appointments, and the reception area efficiently.

Computer Proficiency:

Competence with basic office software for managing schedules, emails, and data.

Education:

A high school diploma is often sufficient, though some employers may prefer prior customer service or administrative experience.
Work Environment

Receptionists typically work in the lobby or front office of a company, which can include offices, hospitals, or hotels. The role requires maintaining a professional and welcoming atmosphere in the reception area.
Job Type: Full-time

Work Location: In person