Job Description

Job Summary:

Banyan Paradise Resort, Vadodara is seeking a friendly, presentable, and enthusiastic

Front Desk Receptionist

to join our team. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming experience, handling front desk operations, and supporting our commitment to excellent guest service.

Key Responsibilities:

Greet and welcome guests with a smile and professional attitude. Assist with smooth check-in and check-out procedures. Manage room reservations and cancellations using the booking system. Answer telephone calls and respond to guest inquiries via phone, email, or in-person. Provide accurate information about resort amenities, facilities, and local attractions. Coordinate guest requests with housekeeping, room service, and other departments. Handle basic billing and payment processing at the front desk. Maintain a clean and organized reception area. Ensure guest satisfaction by resolving complaints or escalating issues when needed. Follow resort policies, procedures, and grooming standards at all times.

Eligibility Criteria:

Education:

Minimum 12th Pass. Diploma or degree in Hotel Management is a plus.

Experience:

No experience required -

Freshers are welcome

. Training will be provided.

Language Skills:

Proficiency in English, Hindi, and Gujarati preferred.

Computer Skills:

Basic knowledge of MS Office; familiarity with reservation systems is an advantage.

Key Skills & Attributes:

Excellent communication and interpersonal skills Polite, patient, and guest-focused approach Presentable appearance and positive attitude Willingness to work in shifts, weekends, and holidays Team player with a desire to learn and grow in hospitality

What We Offer:

Growth opportunities within the resort Meals A friendly and supportive work environment

About Banyan Paradise Resort:

Banyan Paradise Resort is one of Vadodara's premium getaways, offering luxury accommodations, event venues, and serene surroundings. Join our dedicated team and become part of a resort that prides itself on exceptional service and memorable guest experiences.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Food provided
Work Location: In person