Job Description

About iLEAD

iLEAD - The Institute of Leadership, Entrepreneurship and Development - is a premier educational institution in Kolkata known for its industry-aligned courses, innovative pedagogy, and strong emphasis on skill-based learning. iLEAD has been consistently ranked among the top media, management, and design institutes in Eastern India.

Role Overview

We are looking for a

smart, efficient, and professional Front Office Executive

who will be the first point of contact for all visitors, students, and stakeholders at iLEAD. The role involves managing the reception area, handling walk-ins and phone calls, ensuring smooth coordination between the front desk and the Principal's Office, and maintaining a welcoming and efficient environment at the entrance.

Key Responsibilities

Front Office & Visitor Management

Serve as the first point of contact for all visitors, students, and parents. Maintain visitor logs, ID checks, and issue entry passes. Manage student and staff entry/exit coordination efficiently during peak hours. Ensure the reception area is clean, organized, and professional at all times.

Communication & Coordination

Handle incoming calls, emails, and inquiries courteously and direct them to the concerned departments. Maintain effective communication with the

Principal's Office

, ensuring smooth coordination of appointments, meetings, and visitor interactions. Liaise with administrative departments, faculty, and staff for information dissemination.

Administrative Support

Maintain attendance registers, records, and communication logs. Support daily administrative functions such as courier dispatches, document handling, and event coordination. Assist in scheduling meetings and maintaining calendar updates as per instructions from the Principal's Office.

Entrance Management

Oversee and regulate student and visitor movement at the main entrance. Coordinate with security personnel to ensure adherence to entry protocols. Provide real-time updates to the Principal's Office in case of any operational or visitor-related concerns.

Desired Candidate Profile

Graduate in any discipline from a recognized institution. 3-8 years of relevant experience in front office, reception, or administrative roles -- preferably in a

college, university, or educational institution

. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, Outlook) and telephone/email etiquette. Pleasant personality, professional demeanor, and the ability to work in a

fast-paced academic environment

.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Work Location: In person