Job Description

Job Overview:

The Receptionist (Fresher) for the building materials company will serve as the first point of contact for visitors, clients, and customers. This entry-level position is ideal for a fresh graduate looking to start a career in office administration within the building materials industry. The role requires a professional, organized, and approachable individual to manage front desk operations, handle inquiries, and assist with administrative tasks to ensure smooth operations within the office.

Key Responsibilities:

Front Desk Management:

Greet and welcome visitors, clients, and customers in a friendly and professional manner. Direct visitors to the appropriate departments or personnel, ensuring a positive experience. Maintain a tidy and organized reception area that reflects the company's professionalism.

Phone and Email Handling:

Answer and route phone calls promptly, providing information or transferring calls as needed. Manage general inquiries via email and forward them to relevant departments for follow-up. Take accurate messages and ensure timely delivery to appropriate team members.

Customer Service:

Assist walk-in customers with basic inquiries related to products, pricing, or services in the building materials sector. Provide excellent customer service by addressing concerns and directing customers to the right department for further assistance. Maintain a customer-friendly atmosphere in the reception area.

Appointment Scheduling:

Schedule meetings, appointments, and site visits for sales, engineering, and procurement teams. Ensure that meeting rooms are booked and properly prepared before appointments. Coordinate with suppliers and clients regarding visits to the office or showroom.

Mail and Courier Services:

Receive, sort, and distribute incoming mail, packages, and deliveries. Ensure that outgoing mail and packages are processed and dispatched accurately and on time.

Administrative Support:

Provide basic administrative assistance such as filing, scanning, photocopying, and maintaining office records. Help maintain an inventory of office supplies and coordinate reordering when necessary. Assist the accounts and procurement teams with documentation and filing as required.

Product Inquiry Assistance:

Assist in providing basic information to customers about building materials available for sale. Refer clients or customers to the appropriate sales staff for detailed product information or quotations.

Office Organization:

Assist in maintaining an orderly and well-organized office space, including the reception area and general office areas. Ensure that office equipment such as phones, fax machines, and printers are in working order.

Record Maintenance:

Maintain a log of visitors, deliveries, and appointments for tracking purposes. Keep accurate records of all incoming and outgoing correspondence.

Qualifications and Requirements:

Education

: High school diploma or equivalent; a degree or diploma in Business Administration, Customer Service, or a related field is preferred but not required.

Experience

: Fresher candidates are encouraged to apply. Previous experience in customer service or administrative roles in the building materials or construction industry is a plus but not mandatory.

Skills

: Strong verbal and written communication skills. Ability to multitask and prioritize tasks effectively. Basic knowledge of office software (Microsoft Office Suite, Email, etc.). Ability to manage phone systems and perform general office tasks. Friendly, professional demeanor with a customer-centric approach. Good problem-solving skills and the ability to handle queries efficiently. Attention to detail and ability to handle administrative tasks accurately.

Personal Attributes:

Only females. Positive, approachable, and eager to learn. Organized, with a high level of attention to detail. Ability to work independently and as part of a team. Professional appearance and conduct. A strong interest in contributing to the smooth operation of a business in the building materials sector.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person