Job Description

A front office receptionist in a Skin clinic serves as the initial point of contact for patients and plays a crucial role in ensuring the smooth functioning of the administrative side of the Dermatology & Cosmetology practice. Here's a comprehensive job description for a front office receptionist in a Skin clinic:

1. Patient Check-in and Check-out:

Greet patients as they arrive and assist with the check-in process. Verify and update patient information, including contact details Handle patient check-out, scheduling follow-up appointments, and processing payments.

2. Appointment Scheduling:

Manage the appointment schedule efficiently, coordinating with the dermatology team to ensure optimal use of time. Schedule new patient appointments and follow-ups.

3. Phone and Email Communication:

Answer phone calls and respond to emails promptly and professionally. Provide information about services, appointment availability, and general inquiries.

4. Financial Transactions:

Process payments, issue receipts, and handle billing inquiries. Work with patients on financial arrangements and payment plans when necessary.

5. Records Management:

Maintain accurate and up-to-date patient records in the skin practice management system. Ensure compliance with privacy and confidentiality regulations (HIPAA).

6. Waiting Area Management:

Ensure a comfortable and welcoming waiting area for patients. Monitor patient flow and address any delays or issues.

7. Filing and Organizing:

Organize and maintain physical and electronic filing systems. Keep the front desk area clean and organized.

9. Patient Education:

Provide patients with information about clinic policies, procedures, and any necessary pre-appointment instructions. Educate patients on the importance of regular skin care and hygiene.

10. Problem Resolution:

Address patient concerns, complaints, or issues in a professional and empathetic manner. Escalate complex issues to the appropriate personnel.

Requirements:

High school diploma or equivalent. Excellent communication and customer service skills. Strong organizational abilities and attention to detail. Knowledge of cosmetology terminology and procedures is a plus.
Job Type: Full-time

Language:

English (Preferred)
Work Location: In person