Job Description

Job Title: Receptionist (Hyperlocal Calls & Reporting)

Location:

Park Street (Maruti Suzuki Nexa)

Employment Type:

Full-time

Department:

Back Office / Operations

Job Summary

We are seeking a proactive and organized

Receptionist

to manage incoming hyperlocal customer calls, provide accurate information, and ensure smooth communication within the organization. The role also requires maintaining and updating daily/weekly Excel reports, making attention to detail and basic data management skills essential.

Key Responsibilities

Call Handling & Communication

Answer and route incoming

hyperlocal service calls

promptly and professionally. Provide accurate information to callers regarding services, schedules, and general inquiries. Maintain a call log with details of customer inquiries, issues, and resolutions. Coordinate with internal teams to address customer concerns or requests.

Reporting & Documentation

Create, update, and maintain

Excel-based reports

on call volumes, issues, resolutions, and other operational data. Ensure all data entries are accurate, timely, and well-organized. Prepare daily/weekly/monthly summaries as required by management. Assist with documentation and filing (digital and physical).

Front Desk & Administrative Support

Welcome visitors and guide them appropriately. Manage incoming/outgoing mail and deliveries. Maintain a clean and organized reception area. Support administrative tasks and coordination activities as needed.

Required Skills & Qualifications

High school diploma or equivalent (Bachelor's degree preferred). Prior experience as a receptionist or call handler is an advantage. Strong verbal communication and customer service skills. Proficiency in

MS Excel

(data entry, basic formulas, formatting). Ability to multitask and prioritize tasks effectively. Good organizational and record-keeping skills. Comfortable working in a fast-paced, hyperlocal service environment.

Preferred Qualifications

Experience in customer support or operations. Familiarity with hyperlocal delivery, logistics, or service platforms. Working knowledge of MS Office Suite and basic computer applications.
Job Type: Full-time

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

Provident Fund
Work Location: In person