Job Description

Role Summary

The Receptionist acts as the

first point of contact

for all visitors, guests, and callers -- representing the institution with professionalism, warmth, and efficiency. The role ensures smooth day-to-day front-office operations, effective coordination with departments, and a welcoming experience for students, parents, vendors, and partners.

KRA: Task / Activities

Front Office Management

Handle all incoming calls, emails, and walk-in visitors; maintain visitor log and ensure hospitality.

Communication & Coordination

Route messages and calls to appropriate departments; maintain communication between front desk and internal teams.

Administration & Documentation

Manage courier dispatches, receive documents, maintain front office supplies, update contact lists.

Customer / Guest Experience

Ensure prompt response, maintain professionalism, and provide accurate information to all visitors.

Facility & Support Coordination

Liaise with housekeeping, security, and admin staff to maintain a clean and efficient reception area.

Record Keeping

Maintain records of daily visitors, inquiries, and calls; prepare basic MIS for admin reports.

KPI: Performance Metrics

Call / visitor response time

? 30 seconds

Accuracy of message relay

100%

Visitor satisfaction

90%+ feedback

Reception upkeep

Daily checklists completed

Reporting compliance

100% on time weekly updates

Skills & Attitude (A in BARE Fit)

Required Skills

Excellent verbal & written communication in

English and Hindi

Professional telephone and in-person etiquette

Proficiency in

MS Office (Word, Excel, Outlook)

Ability to multitask and manage multiple visitors simultaneously

Pleasant personality with strong interpersonal skills

Preferred skills

Prior experience in educational institutions or corporate front office roles

Knowledge of basic administration or coordination processes

Familiarity with visitor management software

Attitude Required for This Position

Courteous, presentable, and approachable

Proactive and dependable with high integrity

Calm under pressure; handles queries with empathy

Positive attitude and team-oriented mindset

Strong sense of responsibility and punctuality
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person