Job Description

Job Title: Receptionist

Gender: Female only

Experience: Fresher only

Salary Range: 15,000 to 20,000

Office Location: Jagatpur- Gota ,Ahmedabad, Gujarat 382481

We need candidates from: Ahmedabad only

Education: Any Graduate

Working Days & Timing: Mon to Sat | 10:00 AM to 7:00 PM

Vacant Position: 2

Roles & Responsibilities:

1. Front Desk Management:

Greet and assist clients, vendors, and visitors professionally.

Manage incoming phone calls, emails, and walk-in inquiries.

Route calls and messages to the appropriate departments (e.g., sales, production, design).

2. Customer Service:

Provide initial information on printing services (e.g., offset, digital, large format).

Respond to queries regarding order status, quotes, delivery timelines.

Schedule appointments for client meetings, press checks, or design consultations.

3. Administrative Support:

Maintain organized front-office operations.

Manage office supplies and consumables (paper, toner, etc.).

Handle incoming and outgoing correspondence (mail, couriers).

Support the sales or account management team with paperwork (quotes, invoices). 4. Job Coordination Support:

Enter job orders into ERP or MIS software (e.g., PrintSmith, EFI, Tharstern).

Track the movement of printing jobs and keep clients informed of delays.

Liaise with production or prepress teams to confirm schedules or proofs.

5. File Handling & Prepress Coordination:

Ensure artwork is forwarded to the design/prepress department.

Verify submission of required specifications (bleed, resolution, CMYK setup).

6. Invoicing & Payments:

Assist in generating and dispatching invoices for completed jobs.

Collect payments and issue receipts (cash, card, or online transfers).

Keep records of transactions and forward them to the accounts department.

7. Facility Presentation:

Ensure the reception area and waiting area are clean and professional.

Display company brochures, business cards, and sample products effectively.

8. Internal Communication:

Maintain communication between departments (sales, production, dispatch).

Coordinate delivery or pick-up schedules with the logistics team.

9. Compliance & Safety:

Maintain visitor logs and security protocols.

Be familiar with basic workplace safety standards relevant to print facilities.

10. Miscellaneous Tasks:

Help prepare materials for meetings or trade shows.

Assist management with basic data entry or HR documentation (leave requests, timesheets).

Skills:

Clear verbal and written communication to interact with clients and internal teams.

Professional and courteous demeanor in handling client inquiries or complaints.

Ability to manage high-pressure situations with calm and efficiency.

Familiarity with basic printing terminology and processes (offset, digital, wide-format, finishing)

Handle multiple client inquiries, job entries, and admin tasks simultaneously.

Prioritize urgent jobs or customer needs based on production schedules.

Accurate data entry of job orders, client information, and delivery instructions.

Verify file formats, artwork specs, and customer instructions before forwarding to prepress or production.

Efficiently coordinate appointment scheduling, job tracking, and front desk tasks.

Ensure follow-ups on pending jobs, client calls, or proofs awaiting approval.

Filing, documentation, invoicing, and mail handling.

Managing office supplies and coordinating with vendors when necessary.

Build rapport with regular clients, suppliers, and co-workers.

Remain patient and composed, even with demanding or last-minute client requests.

Quickly assess and escalate production or client issues to the appropriate department.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

English (Preferred)
Work Location: In person